Support

Need assistance? Here is how to reach us and get help.

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Contacting support

Reach the Batcher.ai support team by email: support@batcher.ai

For service status updates, follow our X account (@batcher_ai).

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Submitting a support request

To help us resolve your issue quickly, include the following in your message:

• Description — A clear explanation of the problem or question
• Steps to reproduce — What you did before the issue occurred
• Timestamps — When the issue happened, including your timezone
• Screenshots or screen recordings — Visual aids that illustrate the problem
• Spreadsheet details — Which spreadsheet and which cells/formulas are affected

Please do not include sensitive personal data or API keys in your support requests.

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Common issues

Formulas not processing

• Check that your phone number is verified (required for AI processing)
• Verify your daily quota has not been exceeded (see Profile & Subscription)
• Make sure the formula syntax is correct: =LLM(prompt, "config_name")

Configuration not working

• Verify your API key is valid and has available credits with the provider
• Check the model name matches what the provider supports
• Try the "default" configuration to rule out API key issues

Slow processing

• Large datasets take time — check the progress indicator for estimated completion
• Consider using level-by-level processing for multi-step workflows
• Your subscription plan affects the number of concurrent requests

AI Assistant not responding

• Verify your phone number is verified
• Try refreshing the page
• Check your internet connection — the assistant uses streaming responses

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Feedback

Have a feature request or suggestion? Contact us at support@batcher.ai — we read every message and actively use feedback to improve the platform.